Support
Same help as in the app: how each tab works, common questions, and a contact form. We reply to the email you enter. You can also write support@godriverhub.com.
Contact support
Have a question or hit a snag? Send a message and we’ll get back to you. Your request goes to support@godriverhub.com, and you’ll get a confirmation notice on the email you enter below.
How each tab works
Tap a topic for a short guide. Use these when you’re getting started or need a refresher.
FAQ
What’s the difference between Driver Hub, Taxation Hub and Fuel Hub?
Driver Hub is the login. After you sign in you pick Taxation Hub (receipts, income, live EOFY working paper) or Fuel Hub (diesel planning on NHVR corridors). One profile — name, employer, licence class, work vehicle — is shared. There is no account copy.
How do I create an account or reset my password?
Use Create Driver Hub profile, or Forgot username / password on the login screen. Recovery is sent to the email on the profile. You can also email support@godriverhub.com.
Why is my scan in the gallery but not in the ledger?
A photo or PDF is saved as soon as you scan. The income or expense row is created only when you tap Approve & save. If a thumbnail says Needs approval, use Finish approval — or Discard if you did not mean to keep it.
The app says a possible duplicate was detected
We match date, vendor and amount so the same docket is not saved twice. Cancel if it is already in the ledger. Continue only if it really is a second receipt.
I’ve hit the free upload limit
Free includes 15 uploads a month and one on-screen EOFY report. Driver Hub / Taxation Hub Pro is $5 / month or $60 / year via Profile → Plan (Stripe on the website — not an in-app purchase). The primary mod can also grant complimentary Pro+.
Does the app lodge my tax return or BAS?
No. This is not tax advice and not an official ATO product. EOFY reports are working papers you (or your registered agent) use when lodging with the ATO.
The scan total looks wrong
Expense scans prefer the overall TOTAL. Income scans prefer net pay when that wording is present. You can tap another detected amount before you approve, or enter the figure manually. A clear photo of the top of the slip and the date helps OCR.
Fuel Hub isn’t using my tank size
Register the truck on Fuel Hub → Profile (sample codes XN93DX, YN16BQ, YN17BQ, or a custom class) and mark it active. Driver type plus work vehicle from the shared profile still set combination and L/100 km. ATO work cars stay on Taxation Hub car claims.
Licence class changed when I typed salary
Profile licence class (LR/MR → HR → HC → MC) follows annual salary. That is separate from ATO travel salary bands, which the tax calculator still derives from salary for allowance caps.
How do I delete my account?
In the app: Profile → Delete account, type DELETE and your password. Or email support@godriverhub.com. See the Privacy Policy.
A save or upload stopped halfway
Use a stable internet or cellular connection. Interrupted uploads can leave an incomplete record until you reconnect and try again. Check the gallery for Needs approval.
Disclaimer
This app and its creators do not provide financial advice of any kind. Nothing shown here is intended as tax, financial or legal advice, and the information, estimates and categories do not fully factor your personal financial circumstances, entitlements or obligations. This app is an assistance tool to help you save receipts and file income and expense entries for general convenience. Figures and summaries are indicative only and may be incomplete. It is not a substitute for professional advice. Please seek advice from an accredited tax, financial or legal professional for any such matters.
This is not an official ATO product. Worksheets and EOFY reports are working papers you (or your registered agent) use when lodging — the app does not lodge a BAS or tax return.